Frequently Asked Questions

Frequently asked questions

How do I clean the inside of my urn?

Most hot water urns collect water born particles on the inside surfaces of the urn, which can have an effect on the taste as well as being harmful to the heating element and outlet faucet operation. To dissolve these particles and clean the urn satisfactorily, follow these instructions:

1. Fill your urn to the desired water level (no less than 1/3 full).

2. Sprinkle approximately 75 grams of CROWN Stainless Steel Urn Cleaner into the water.

3. Bring to the boil and maintain the boil for 10 minutes.

4. Allow the water to cool to a manageable temperature.

5. Fill a cup/mug/jug from the urn tap and then tip that water into the sink.

6. Unplug the urn.

7. Pour out the urn water using a swirling motion.

8. Rinse the urn interior with cold water.

9. Go back to using your urn as per normal.

NOTE: If your urn is still not clean, follow the instructions for a second time but this time, allow the water to cool and sit for 2 hours. With the urn unplugged and the water cool enough, give the inside of the urn a scrub with a standard dishwashing cloth (NO STEEL WOOL). Rinse with cold water and go back to using your urn as per normal.



How often do I add water to my food steamer during operation?

1. Fill to just below the basket so the food is not sitting in the water. 2. Check on the water level every 5-10 minutes (depending on "what" and "how much" you are steaming). 3. Top-up the water (to just below the basket) with hot water. 4. Although CROWN steamers are all fitted with an automatic cut-out switch, DO NOT allow the steamer to boil dry as this may ruin the food and also cause unnecessary damage.



How much water should be used in the bottom of the food and soup kettles?

Fill to the fill-line or until touching the bottom of the insert bowl.



Do I need to replace the whole tap assembly on my urn or boiling water unit?

In most circumstances, the answer is no. You only need to replace the whole tap assembly if: 1. The tap body, handle or top-nut has been damaged; or 2. The internal replacement parts for your current tap, are obsolete. Therefore, you will generally only need to replace internal componenents which consist of a silicone cup, a spindle and a spring. We can talk you through the repalcement process if you need assistance. There may be a number of reasons why your tap is leaking or not working at all. In most cases, the internal tap components are negatively effected by the particulants in the water. The extent of any degradation is dependant on the quality of the water where the unit is being used. In conculsion, if you only need to replace the internal components, it's a cheap and easy fix.



How do I replace a broken water level tube on my urn?

1. Unscrew the broken off threaded piece inside the square elbow with a small bladed screw driver pushed into the plastic and turn in an anticlockwise direction until the broken piece comes out completely. 2. Fit the new water level tube with the top end into the top bracket first then screw the threaded end into the square elbow in a clockwise direction until it won't go any further inside. 3. Test with water for leaks, if OK your urn is ready to use again; if not, contact CROWN.